Privacy Policy

1. Overview

This Privacy Policy explains how Professional Opinions and its associated applications collect, use, store, and protect information about you. By using our services, website, or applications, you agree to the practices described in this policy.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international privacy frameworks.

2. Who We Are

Professional Opinions provides medicolegal assessment, behavioural economics research, and policy advisory services.

For privacy inquiries, the responsible entity is:

Professional Opinions
Australia
Email: albert@behaviour.ai

3. Information We Collect

Information you provide directly

• Name and contact details (email address, phone number)
• Professional details provided in enquiry or intake forms
• Messages, enquiries, or correspondence you send to us

Information collected automatically

• Browser type, operating system, and device type
• IP address and general geographic location
• Pages visited and time spent on our website
• Referring URLs

Information from third-party platforms

If you interact with us via Meta platforms (WhatsApp, Facebook, Threads, Instagram), we may receive information as permitted by those platforms' APIs and your privacy settings on those platforms.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about appointments, engagements, or research
• Improve and maintain our website and applications
• Comply with legal and regulatory obligations
• Protect the security and integrity of our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-Party Services

Our services may integrate with or link to third-party platforms and services including:

• Cloudflare — website hosting and performance
• Meta Platforms — WhatsApp Business, Facebook, Instagram, Threads
• Microsoft — email and calendar services

Each third-party service operates under its own privacy policy. We encourage you to review those policies independently.

6. Meta Platforms

We use Meta's developer platform and APIs (including WhatsApp Business API and Threads API) for communication and operational purposes. In connection with these services:

• We may receive your name, phone number, or messaging content when you contact us via WhatsApp or other Meta-owned channels
• We may receive limited profile information from Threads or Facebook if you interact with our presence on those platforms
• Data received via Meta APIs is used solely for the purpose of responding to you and improving our service quality
• We do not use Meta API data for advertising, profiling, or re-targeting
• We comply with Meta's Platform Terms and Developer Policies

For Meta's own data practices, see Meta's Privacy Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods are:

• Enquiry and contact data: 2 years from last contact
• Professional engagement records: 7 years (in accordance with Australian legal requirements)
• Website analytics data: 13 months

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under the Australian Privacy Principles and, where applicable, the GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at albert@behaviour.ai.

9. Data Deletion

You may request deletion of your personal data at any time. Instructions for submitting a data deletion request are available at:

data-deletion.professionalopinions.com.au

We will process deletion requests within 30 days, subject to any legal obligations that require us to retain certain records.

10. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted communications (HTTPS/TLS), access controls, and periodic security reviews.

No method of transmission over the internet is completely secure. If you believe your information has been compromised, please contact us immediately.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

For privacy-related enquiries, requests, or complaints: